CDE Dashboard layout shows but all of menu is not working

[davidand]

i have installed CTOOLS using Cygwin on Pentaho BI version 3.7.0.GA.44216
all step installing files is done and no issue
this screen shot of Pentaho BI with CTOOLS: http://postimage.org/image/q7i073lsb/
and i try to create New CDE Dashboard...
worksheet new CDE Dashboard layout shows but all of menu is not working, the screen shot: http://postimage.org/image/g9zl4b8c5/


any suggest for this issue?


Thanks
David

[hansva]

Hey there !
The CDE editor does not work in IE you have to use a real browser like Chrome or FireFox

[davidand]

hi hansva,
Thanks for your reply, i used chrome browser and it's work.

[lmcginty]

Hey there !
The CDE editor does not work in IE you have to use a real browser like Chrome or FireFox

It doesn't work for me in any of the browsers.. I installed the linux version of pentaho 4.5 GA and installed c-tools using the c-tools-installer on Pedro's blog. Any help here is really appreciated.

Thanks.

[loganseth]

I have the same issue as lmcginty. fresh install 12.04 Ubuntu, 4.5 bi-server, ctools-installer, but have this in Chrome and Mozilla:
http://postimage.org/image/zb14njmqf/

[hansva]

those usually have to do with permission errors.
check the catalina.out log and see what goes wrong. you can also take a look at your javascript console. if there are no errors in catalina.out

[loganseth]

Great leads, thank you. I didn't think to use the js console but that would have probably shown it, too.

i ended up doing a fresh installation and chose not to re-write the permissions per this guide:
http://akbarahmed.com/2012/05/24/ins...4-lts-desktop/

That is, i did most everything except adding/using the 'pentaho' user/group combination (did not chown to pentaho).

the screen looks normal now.

[HimBromBeere]

Hey guys,

I have to admit the problem seems to be familiar to me. I tried out a few browsers (btw.

have to use a real browser like Chrome or FireFox

That is no alternative since FireFox is no "real browser" in my opinion, but that leeds to far). However using FireFox, IE and Opera had absolutely no effect to the problem. I also tried to get the JSconsole using Opera DragonFly. When I click on any component inside CDE I get an error equal the follwoing:

Uncaught exception: TypeError: Cannot convert 'PropertiesManager.getPropertyType(type)' to object
Error thrown at line 188, column 1515 in <anonymous function: getProperty>(type, options) in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    return PropertiesManager.getPropertyType(type).getPropertyObject(options);
called from line 369, column 1532 in <anonymous function: getStub>() in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    _stub.properties.push(PropertiesManager.getProperty("name"));
called from line 369, column 3365 in <anonymous function: execute>(tableManager) in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    var _stub=LayoutRowModel.getStub();
called from line 227, column 2913 in <anonymous function: executeOperation>(tableManagerId, idx) in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    tableManager.getOperations()[idx].execute(tableManager);
called from line 1, column 0 in javascript:TableManager.executeOperation('table-cdfdd-layout-tree',3);:
    TableManager.executeOperation('table-cdfdd-layout-tree',3);

When I try to add a DataSource (e.g. OLAP MDX Query the whole application (CDE) crashes as it does not react on any further user-ineraction).
Here is the JS-log for this error:

Uncaught exception: TypeError: Cannot convert 'PropertiesManager.getPropertyType(type)' to object
Error thrown at line 188, column 1515 in <anonymous function: getProperty>(type, options) in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    return PropertiesManager.getPropertyType(type).getPropertyObject(options);
called from line 337, column 1965 in <anonymous function: getStub>() in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    _stub.properties.push(PropertiesManager.getProperty("name"));
called from line 337, column 1191 in <anonymous function: getStub>() in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    return DatasourcesMdxModel.getStub();
called from line 336, column 5172 in <anonymous function: callback>(v, m, f) in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    var datasourceStub=myself.getStub();
called from line 61, column 227 in <anonymous function: $.prompt>() in http://localhost:8080/pentaho/conten...a886dcb20b90f8:
    options.callback(clicked,msg,formvals);
called via Function.prototype.call() from line 598, column 118 in <anonymous function: opt.complete>(noUnmark) in http://localhost:8080/pentaho/conten...b1be5307fde13b:
    opt.old.call(this);
called via Function.prototype.call() from line 607, column 62 in <anonymous function: step>(gotoEnd) in http://localhost:8080/pentaho/conten...b1be5307fde13b:
    complete.call(elem);
called from line 601, column 670 in t(gotoEnd) in http://localhost:8080/pentaho/conten...b1be5307fde13b:
    return self.step(gotoEnd);
called from line 610, column 178 in <anonymous function: tick>() in http://localhost:8080/pentaho/conten...b1be5307fde13b:
    if(!timer()&&timers[i]===timer)
called from unknown location in program code:
    /* no source available */

I really like to use CDE since adding any Community Chart by CDF is somehow unanyoing.

EDIT:
Here is just a log of the error-console from FireFox when clicking on add MDX-query:

Zeitstempel: 09.10.2012 09:23:02
Fehler: NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIDOMHTMLDivElement.compareDocumentPosition]
Quelldatei: http://localhost:8080/pentaho/mantle...012.cache.html
Zeile: 5554

Seems to be indeed a problem with NS-permission, but how to solve it?

[doctorsiesta]

I had the same problem and now it is solved.
I use biserver 4.8.0. I uninstalled the default versions of CDF and CGG in Pentaho Marketplace, and I installed the stable versions of them instead of the trunk ones.
I hope it works right for you too.

[loganseth]

UPDATE 02/04/2013

Based on a new security requirement, I was required to run this as a non-root user (admittedly, a good idea regardless).
As such I re-visited this issue.

After running the CDE installation I then went back and ran:

sudo chown -R pentaho:pentaho /opt/pentaho

to 'reset' permissions back in the structure (because I ran the ctools installer with sudo rights), then restarted the entire server (I tried just stopping/starting pentaho, but was getting an HSQL error...I haven't switched to the MYSQL backend, yet), then re-ran 'sudo -u pentaho ./start-pentaho.sh' and the screen looks as it should.

hansva was spot on about it being permissions and the answer laying within catalina.out.

Great leads, thank you. I didn't think to use the js console but that would have probably shown it, too.

i ended up doing a fresh installation and chose not to re-write the permissions per this guide:
http://akbarahmed.com/2012/05/24/ins...4-lts-desktop/

That is, i did most everything except adding/using the 'pentaho' user/group combination (did not chown to pentaho).

the screen looks normal now.