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Thread: Dial Gauge - error? Help requested!

  1. #1

    Exclamation Dial Gauge - error? Help requested!

    Hi community -

    I am able to produce all the CCC charts except for the pesky dial gauge (CGG Dial Chart). I carefully followed Sadakar's helpful blog post but still receive the following error in the placeholder where the gauge should appear: Error processing component (CGGDialChart)

    Here's the error in my Javascript console.

    CDF: Error updating render_CGGDialChart
    TypeError: Cannot read property 'cggHelper' of undefined at BaseComponent.extend.update


    The log files look ok. My SQL query returns one row with one column containing a numberic value. We are running Pentaho 4.8, with the latest CGG/CDA/CDF/CDE 14.05.06 update. This is driving me nuts - any help would be greatly appreciated! Thanks!
    Last edited by tjehrlich; 05-22-2014 at 12:30 PM.

  2. #2
    Join Date
    May 2014
    Posts
    4

    Default

    hi tjehlich
    I tested the CGG Dial Chart using the same tutorial, and wasn't able to replicate that error.
    I tested one time with all CTools with 14.05.06 update and other with Trunk-Snapshot.
    Can you check what versions of CTools you are using again?
    One possible problem may be that you have some in
    14.05.06 update and others in Trunk-Snapshot.
    David Santos

    Development Team
    http://www.webdetails.pt

  3. #3

    Default

    Quote Originally Posted by dsantos View Post
    hi tjehlich
    I tested the CGG Dial Chart using the same tutorial, and wasn't able to replicate that error.
    I tested one time with all CTools with 14.05.06 update and other with Trunk-Snapshot.
    Can you check what versions of CTools you are using again?
    One possible problem may be that you have some in
    14.05.06 update and others in Trunk-Snapshot.
    See also which OS. CGG Dial may show errors in only some OS like windows.
    good luck

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