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Thread: Can't configure gmail settings in PUC admin

  1. #1
    Join Date
    Feb 2013
    Posts
    530

    Post Can't configure gmail settings in PUC admin

    Hi Forum,
    I have logged into the server with admin/password credentials.

    I want to schedule a report and send it to an email(gmail). I can schedule and get the pdf output with in BA server repository without any issues.

    Later I tried setting BA server email configuration as below
    1. Home->Administration -> Mail Server
    2. Provided below details for gmail configuration
    Host : smtp.gmail.com, 587(port) and Use Authentication (Checked), User Name:mygmailaccount@gmail.com , password: mygmailpassword,
    server type : SMTP, email from address : mygmailaccount@gmail.com, email from name : my email account name, user start TLS, SSL (both checked).
    3. Clicked on test button

    Now the problem starts : Some times it is going into infinite loading and some times it is showing the the configuration details are not correct and asking to change and test again.

    Log in BA Server is :
    2015-07-16 10:41:12,766 ERROR [org.pentaho.platform.plugin.services.email.EmailService] Unable to send, email not configured correctly.
    javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 587;
    nested exception is:
    java.net.SocketException: Permission denied: connect
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1961)
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:654)
    at javax.mail.Service.connect(Service.java:317)
    at javax.mail.Service.connect(Service.java:176)
    at javax.mail.Service.connect(Service.java:125)
    at javax.mail.Transport.send0(Transport.java:194)
    at javax.mail.Transport.send(Transport.java:124)
    at org.pentaho.platform.plugin.services.email.EmailService.sendEmailTest(EmailService.java:173)
    at org.pentaho.platform.web.http.api.resources.EmailResource.sendEmailTest(EmailResource.java:172)
    at sun.reflect.GeneratedMethodAccessor208.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
    at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205)
    at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
    at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
    at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
    at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
    at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
    at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
    at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1511)
    at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1442)
    at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
    at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
    at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
    at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
    at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
    at org.pentaho.platform.web.servlet.JAXRSServlet.service(JAXRSServlet.java:108)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
    at org.pentaho.platform.web.servlet.JAXRSServlet.service(JAXRSServlet.java:113)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.PentahoWebContextFilter.doFilter(PentahoWebContextFilter.java:185)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.PentahoRequestContextFilter.doFilter(PentahoRequestContextFilter.java:87)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:378)
    at org.springframework.security.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:109)
    at org.springframework.security.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.ui.ExceptionTranslationFilter.doFilterHttp(ExceptionTranslationFilter.java:101)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.providers.anonymous.AnonymousProcessingFilter.doFilterHttp(AnonymousProcessingFilter.java:105)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.pentaho.platform.web.http.security.RequestParameterAuthenticationFilter.doFilter(RequestParameterAuthenticationFilter.java:191)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.ui.basicauth.BasicProcessingFilter.doFilterHttp(BasicProcessingFilter.java:174)
    at org.pentaho.platform.web.http.security.PentahoBasicProcessingFilter.doFilterHttp(PentahoBasicProcessingFilter.java:115)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.context.HttpSessionContextIntegrationFilter.doFilterHttp(HttpSessionContextIntegrationFilter.java:235)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.pentaho.platform.web.http.filters.HttpSessionPentahoSessionIntegrationFilter.doFilter(HttpSessionPentahoSessionIntegrationFilter.java:263)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.wrapper.SecurityContextHolderAwareRequestFilter.doFilterHttp(SecurityContextHolderAwareRequestFilter.java:91)
    at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
    at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
    at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:175)
    at org.springframework.security.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:99)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.SystemStatusFilter.doFilter(SystemStatusFilter.java:55)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:114)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.WebappRootForwardingFilter.doFilter(WebappRootForwardingFilter.java:70)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.pentaho.platform.web.http.filters.PentahoPathDecodingFilter.doFilter(PentahoPathDecodingFilter.java:34)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:745)
    Caused by: java.net.SocketException: Permission denied: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:579)
    at java.net.Socket.connect(Socket.java:528)
    at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:321)
    at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:237)
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1927)
    ... 88 more



    Did anyone face this issue ? Please advice .

    Thank you in Advance.
    - Sadakar Pochampalli

  2. #2
    Join Date
    Apr 2008
    Posts
    4,686

    Default

    Quote Originally Posted by sadakar View Post
    javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 587;
    nested exception is:
    java.net.SocketException: Permission denied: connect
    The error is telling you very clearly that your server is not allowed to go out to the internet to talk to the gmail host you configured, or that the gmail host has declined to accept traffic from your host.

  3. #3
    Join Date
    Feb 2013
    Posts
    530

    Default

    Hi Gutlez,

    I have tested it multiple times with gmail and yahoo smtp details and stopped with the same error message. I have tested it over non proxy free internet. (At office and home).

    Thank you in advance.
    - Sadakar Pochampalli

  4. #4
    Join Date
    Apr 2008
    Posts
    4,686

    Default

    Try port 465.

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