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Thread: Pentaho BI Server UI does not display properly

  1. #1
    Join Date
    Sep 2011
    Posts
    3

    Default Pentaho BI Server UI does not display properly

    Recently I changed some properties file to point to new DB URL. After I restarted Tomcat the UI does not display correctly anymore.
    There is another copy of Pentaho BI Server in the UAT environment and everything is displayed correctly there. If anyone know where the images are stored, I can do a comparison with UAT environment.

    Name:  UxZPb.jpg
Views: 151
Size:  30.8 KBAny help will be greatly appreciated.

    I am using biserver-ce-4.8.0-stable.

  2. #2
    Join Date
    Aug 2011
    Posts
    360

    Default

    Seems a problem of css and js files. Try clear your browser cache, close it and retry

  3. #3
    Join Date
    Sep 2011
    Posts
    3

    Default

    Quote Originally Posted by Mathias.CH View Post
    Seems a problem of css and js files. Try clear your browser cache, close it and retry
    I have tried your suggestion but the problem still persists.

    When I do an "Inspect" in Chrome, this is what I got

    Name:  Untitled.jpg
Views: 51
Size:  12.5 KB

    I tried searching for themes.js in the UAT but can't locate this file.

  4. #4
    Join Date
    Aug 2011
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    360

    Default

    You said you touched some propertied files....so what did you touch exactly?

  5. #5
    Join Date
    Sep 2011
    Posts
    3

    Default

    Quote Originally Posted by Mathias.CH View Post
    You said you touched some propertied files....so what did you touch exactly?
    These are the 3 files, which I am sure have nothing to do with the UI:
    1. D:\Ebix\biserver-ce-4.8.0-stable\biserver-ce\tomcat\webapps\pentaho\META-INF\context.xml
    2. D:\Ebix\biserver-ce-4.8.0-stable\biserver-ce\pentaho-solutions\system\hibernate\mssql.hibernate.cfg.xml
    3. D:\Ebix\biserver-ce-4.8.0-stable\biserver-ce\pentaho-solutions\system\applicationContext-spring-security-hibernate.properties

    What I modified is only the DB connection URL.

    Oh, and 1 more thing. Initially, after modifying above files, the PUC is not working (gave me 404 error). After spending some time digging I found out the web.xml (in tomcat WEB-INF folder) is missing. So I copied the web.xml from UAT and pasted into PRODUCTION and it's working fine ever since. Well... except for the UI.

    Do you think there are settings related to the UI in the web.xml file?

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