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Thread: BI server 6.1 remote access view report as pdf issue

  1. #1
    Join Date
    Oct 2016
    Posts
    2

    Default BI server 6.1 remote access view report as pdf issue

    Hi

    I have installed the community pentaho application suite on my ubuntu 15.04 linux server necvmsc01. I have version 6.1 of the biserver, pdi and prd. As shown below

    mule@necvmsc01:/opt/pentaho$ ls
    biserver-ce data-integration eclipse-inst-linux64.tar report-designer
    biserver-ce-6.1.0.1-196.zip datasource pdi-ce-6.1.0.1-196.zip reports
    ctools-installer-master eclipse prd-ce-6.1.0.1-196.zip repository
    ctools-installer-master.zip eclipse-installer README.TXT saiku.tar


    I have created simple reports in the report designer ( without parameters ) and published them to the bi server without error. My bi server repository is on postgresql.
    When I view my reports on the local server via

    localhost:8080/pentaho

    I can view the reports on the local server necvmsc01 using the firefox browser and I can also view the reports in pdf mode. If I try to access the bi server remotley
    using an ipaddress of the form

    192.168.xx.yy:8080/pentaho

    I can view the reports in html mode but when I try to view in pdf mode the report is blank. The pentaho tomcat logs dont seem to contain any errors. It is only the
    access log which is updated. The details are

    failed access for pdf report display using my remote laptop, ip 192.168.xx.yy and internet explorer.

    /opt/pentaho/biserver-ce/tomcat/logs/localhost_access_log.2016-10-21.txt

    192.168.xx.zz - - [21/Oct/2016:11:06:00 +1300] "POST /pentaho/api/repos/%3Ahome%3Areports%3AAPC_ASB_ALL_DAILY_SUM_IN.prpt/parameter HTTP/1.1" 200 28257
    192.168.xx.zz - - [21/Oct/2016:11:06:00 +1300] "POST /pentaho/api/repos/%3Ahome%3Areports%3AAPC_ASB_ALL_DAILY_SUM_IN.prpt/report?ts=1477001139795&output-target=pageable%2Fpdf&accepted-page=-1&showParameters=true&renderMode=REPORT&htmlProportionalWidth=false HTTP/1.1" 200 5814


    suceeded access - local mule server, firefox and localhost used.

    127.0.0.1 - - [21/Oct/2016:11:01:09 +1300] "POST /pentaho/api/repos/%3Ahome%3Areports%3AAPC_ASB_ALL_DAILY_SUM_IN.prpt/parameter HTTP/1.1" 200 28257
    127.0.0.1 - - [21/Oct/2016:11:01:09 +1300] "POST /pentaho/api/repos/%3Ahome%3Areports%3AAPC_ASB_ALL_DAILY_SUM_IN.prpt/report?ts=1476994854449&output-target=pageable%2Fpdf&accepted-page=-1&showParameters=true&renderMode=REPORT&htmlProportionalWidth=false HTTP/1.1" 200 5812



    The output looks the same, the only difference seems to be the way that pentaho was accessed - local versus remote. Does remote access need to be configured in some way
    for pentaho ?

    Thanks in advance for any help offered

    Mike Frampton

  2. #2
    Join Date
    Oct 2016
    Posts
    21

    Default

    There is no specific configuration required to access reports remotely also there is no restriction to view in other than HTML formats. Try in latest browsers and I will prefer Google Chrome.

  3. #3
    Join Date
    Mar 2003
    Posts
    8,085

    Default

    Using Acrobat Reader by any chance? Google for "Acrobat Internet Explorer blank page" and you get a hell of a lot of results. Try a different browser first, to see whether it is something IE specific (and it probably is). If other browsers fail too, then investigate any errors you may receive in the browser's console.

    If it is limited to IE, try this: https://helpx.adobe.com/acrobat/kb/b...page-ie11.html

    (If you use a different browser, do NOT use Microsoft Edge. It is IE on steroids, and steroid use makes aggressive and crazy - the last thing you want in your browser )
    Get the latest news and tips and tricks for Pentaho Reporting at the Pentaho Reporting Blog.

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