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Thread: Webservice

  1. #1

    Default Webservice

    Hi,
    A couple of questions:

    1) I am using kettle 3.04 (GA), but I have also tried this on 3.1 (RC1)
    2) I have got the example webservice step to work by changing the url but I cannot get my own webservice call to work (http://localhost:8080/das/das?wsdl)
    3) I have deployed my webservice on my own machine under tomcat
    4) I have a dummy test method with no parms and no return. I trimmed a previous webservice down down to try and figure out where its not working so I'm starting with this; it prints a "test" message so I know when its being called. I can see the WSDL via a browser so i know its deployed ok
    5) The example works fine when I hit load. Mine doesn't do anything. If I enter a wrong URL it errors correctly so I'm wondering why its not loading the test method in the drop down.
    6) wsdl is as follows

    <?xml version="1.0" encoding="UTF-8"?><!-- Published by JAX-WS RI at http://jax-ws.dev.java.net. RI's version is JAX-WS RI 2.1.3-b02-. --><!-- Generated by JAX-WS RI at http://jax-ws.dev.java.net. RI's version is JAX-WS RI 2.1.3-b02-. --><definitions xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:tns="http://webservice.avaya.com/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.xmlsoap.org/wsdl/" targetNamespace="http://webservice.avaya.com/" name="DASService">
    <types>
    <xsd:schema>
    <xsd:import namespace="http://webservice.avaya.com/" schemaLocation="http://localhost:8080/das/das?xsd=1"></xsd:import>
    </xsd:schema>
    </types>
    <message name="test">
    <part name="parameters" element="tns:test"></part>
    </message>
    <message name="testResponse">
    <part name="parameters" element="tns:testResponse"></part>
    </message>
    <portType name="DAS">
    <operation name="test">
    <input message="tns:test"></input>
    <output message="tns:testResponse"></output>
    </operation>
    </portType>
    <binding name="DASPortBinding" type="tnsAS">
    <soap:binding transport="http://schemas.xmlsoap.org/soap/http" style="document"></soap:binding>
    <operation name="test">
    <soapperation soapAction=""></soapperation>
    <input>
    <soap:body use="literal"></soap:body>
    </input>
    <output>
    <soap:body use="literal"></soap:body>
    </output>
    </operation>
    </binding>
    <service name="DASService">
    <port name="DASPort" binding="tnsASPortBinding">
    <soap:address location="http://localhost:8080/das/das"></soap:address>
    </port>
    </service>
    </definitions>

    When I hit the load button using 3.1 I get this in the log:
    2008/09/13 17:44:04 - DAS webservice - From step: DAS, looking at 1 prev. steps.
    2008/09/13 17:44:04 - DAS webservice - From step: Generate Rows, looking at 0 prev. steps.
    2008/09/13 17:44:04 - DAS webservice - Getting fields from step: Generate Rows, type=RowGenerator
    2008/09/13 17:44:04 - org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog$16@19ee8a - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : Can not find input!
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : Could retrieve WSDL Operator for operation name: test
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : java.lang.NullPointerException
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlTypes.findNamedElement(WsdlTypes.java:73)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOpParameterList.resolvePartElement(WsdlOpParameterList.java:218)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOpParameterList.getParameter(WsdlOpParameterList.java:131)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOpParameterList.add(WsdlOpParameterList.java:98)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOperation.loadParameters(WsdlOperation.java:225)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOperation.<init>(WsdlOperation.java:107)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.Wsdl.getOperation(Wsdl.java:156)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.Wsdl.getOperations(Wsdl.java:181)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.loadWebService(WebServiceDialog.java:216)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.initTreeTabWebService(WebServiceDialog.java:366)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.access$1100(WebServiceDialog.java:68)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog$5.widgetSelected(WebServiceDialog.java:941)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.TypedListener.handleEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.EventTable.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Widget.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.runDeferredEvents(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.open(WebServiceDialog.java:1297)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.delegates.SpoonStepsDelegate.editStep(SpoonStepsDelegate.java:124)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.editStep(Spoon.java:6968)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.trans.TransGraph.editStep(TransGraph.java:2183)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.trans.TransGraph.access$100(TransGraph.java:140)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.trans.TransGraph$6.mouseDoubleClick(TransGraph.java:439)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.TypedListener.handleEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.EventTable.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Widget.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.runDeferredEvents(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.readAndDispatch(Spoon.java:1006)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.start(Spoon.java:6206)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.main(Spoon.java:426)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at java.lang.reflect.Method.invoke(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.commons.launcher.Launcher.main(Launcher.java:116)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : Could retrieve WSDL Operator for operation name: test
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : java.lang.NullPointerException
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlTypes.findNamedElement(WsdlTypes.java:73)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOpParameterList.resolvePartElement(WsdlOpParameterList.java:218)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOpParameterList.getParameter(WsdlOpParameterList.java:131)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOpParameterList.add(WsdlOpParameterList.java:98)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOperation.loadParameters(WsdlOperation.java:225)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.WsdlOperation.<init>(WsdlOperation.java:107)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.Wsdl.getOperation(Wsdl.java:156)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.trans.steps.webservices.wsdl.Wsdl.getOperations(Wsdl.java:181)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.loadOperation(WebServiceDialog.java:244)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.selectWSDLOperation(WebServiceDialog.java:143)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.initTreeTabWebService(WebServiceDialog.java:368)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.access$1100(WebServiceDialog.java:68)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog$5.widgetSelected(WebServiceDialog.java:941)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.TypedListener.handleEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.EventTable.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Widget.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.runDeferredEvents(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.trans.steps.webservices.WebServiceDialog.open(WebServiceDialog.java:1297)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.delegates.SpoonStepsDelegate.editStep(SpoonStepsDelegate.java:124)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.editStep(Spoon.java:6968)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.trans.TransGraph.editStep(TransGraph.java:2183)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.trans.TransGraph.access$100(TransGraph.java:140)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.trans.TransGraph$6.mouseDoubleClick(TransGraph.java:439)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.TypedListener.handleEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.EventTable.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Widget.sendEvent(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.runDeferredEvents(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.readAndDispatch(Spoon.java:1006)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.start(Spoon.java:6206)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.di.ui.spoon.Spoon.main(Spoon.java:426)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at java.lang.reflect.Method.invoke(Unknown Source)
    2008/09/13 17:44:05 - WSDL - ERROR (version 3.1.0-RC1, build 771 from 2008/07/08 11:57:26) : at org.pentaho.commons.launcher.Launcher.main(Launcher.java:116)


    Any advice? I'm using JAX-WS, but not sure if that matters but wondering about if it can read the WSDL

    thanks
    Chris
    Last edited by chrispeacock; 09-13-2008 at 07:45 PM.

  2. #2

    Default More info...

    1) line in error is line 73 (blue)… null pointer

    Code 3.1 (RC1) source from pentaho build 771


    /**
    * Find a named &lt;element&gt; in the types section of the WSDL.
    *
    * @param elementName Name of element to find.
    * @return The element node.
    * @throws IllegalArgumentException if element cannot be found in the schema.
    */
    protected Element findNamedElement(QName elementName) {

    Schema s = getSchema(elementName.getNamespaceURI());
    Element schemaRoot = s.getElement();
    List<Element> elements = DomUtils.getChildElementsByName(schemaRoot, WsdlUtils.ELEMENT_NAME);

    Element namedElement = null;
    for (Element e : elements) {
    String schemaElementName = e.getAttribute(WsdlUtils.NAME_ATTR);
    if (elementName.getLocalPart().equals(schemaElementName)) {
    namedElement = e;
    break;
    }
    }

    if (namedElement == null) {
    throw new IllegalArgumentException("Could not find element in schema!");
    }
    return namedElement;
    }
    Last edited by chrispeacock; 09-17-2008 at 10:09 AM.

  3. #3
    Join Date
    Nov 1999
    Posts
    9,729

    Default

    What exactly would be the purpose of posting complete source files on this forum?

    Since WSDL isn't exactly a standard in the classical sense (not really one you can practically reverse engineer anyway), we don't even try to support all WSDL formats. If it works, fine, it it doesn't, I'm not going to lose any sleep over it... unless you're a paying customer of-course :-)
    If you have any specific feature request or bug reports, use JIRA.

    Take care,
    Matt

  4. #4

    Default

    Hi,
    I put as much information on here in case someone can spot something I have missed. The example given works, mine does not so I'm wondering what I am missing or have perhaps overlooked something obvious especially since there is no documentation out there. You say it doesn't support all WSDL perhaps you could enlighten us as to what it does and does not support (as per my original question), which would be much more productive than stating there is too much information. I'm evaluating Pentaho as a platform base so perhaps it best thought of that anyone could be a potential customer. I've just started looking at this so any 'useful' advice would be appreciated. I'm not sure if this is a bug yet but if it is then I will raise a JIRA. I'm just putting my thoughts out there.

    Kind regards
    Chris Peacock
    Last edited by chrispeacock; 09-17-2008 at 10:08 AM.

  5. #5
    Join Date
    Nov 1999
    Posts
    9,729

    Default

    So you're saying you're not a customer but we should give you services anyway? That's the part with which our sales team would have an issue with :-)

    Anyway, if you have a look at this: http://www.w3.org/TR/wsdl it becomes clear that there is very little hope that a "standard" like that can be parsed by anything to derive the required calling details for the webservice to work.
    That is why we allow people to specify their own input/output specification. WSDL is just not descriptive enough to do full service discovery.
    However, if we can't even find the required services in the WSDL, we have little hope of using the Web Service.
    At the moment, as documented, we only support SOAP web services, not HTTP nor MIME.

    So my advice would again be to file a bug report at http://jira.pentaho.org, give a full stack trace and a pointer to this discussion thread.
    Please note that for evaluation purposes, it is quite easy to create your own plugin for Pentaho Data Integration and you can use any available Java technology (using Axis for example).

    All the best,

    Matt

  6. #6

    Default

    Hi Matt,
    I'm sure the sales team would be more than happy once we have done our evaluation. As part of the evaluation we're obviously thinking support as well ;o) Not a good start. As I have previosuly stated we have just started evaluatiing Pentahoe. Obviously I see your point but new customers obviously start by evaluating similar products (inc support etc). From there new customers would perhaps contact sales and move forward. If I had two simiilar products and one offered more help up front and the other didn't its not hard to determine where that customer will go. I was not asking for much here.

    kind regards
    Chris
    Last edited by chrispeacock; 09-18-2008 at 11:35 AM.

  7. #7
    Join Date
    Nov 1999
    Posts
    9,729

    Default

    I was not asking for much here.
    You were asking for time from the lead developer and you got it.
    Please remember that we're talking about Free software here. Services is what we live on.

    Matt

  8. #8

    Default

    Thanks ...

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