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Thread: expired product license

  1. #1
    Join Date
    Feb 2011
    Posts
    3

    Question expired product license

    Hi, All.

    When I started User Console, I received this message.
    [Error: EnhancedAuditingSolutionEngine.ERROR_0009 - Missing, invalid, or expired product license. (com.pentaho.core.solution.EnhancedAuditingSolutionEngine)]

    How do solved this problem?
    Reinstall Pentaho? or anything else?

    *check the attachements file please.
    Attached Files Attached Files

  2. #2

    Default

    Like the error message says: your EE license files have expired. If you renewed your subscription, you should have received new .lic files, you'll need to install them.

  3. #3
    Join Date
    Feb 2011
    Posts
    3

    Default

    Dear bamaer

    thanks a lot

    I have one more question.
    Do U tell me how(where) can I receive .lic file?

    Regards
    Last edited by enter94; 02-25-2011 at 03:33 AM.

  4. #4
    Join Date
    Oct 2006
    Posts
    817

    Default

    If you're running Windows, you should get free trial period (FTP) licenses automatically. (If you get FTP licenses, you don't need .lic files.) If however, you don't get free trial period licenses please contact Sales to request the .lic files.

    http://www.pentaho.com/contact/

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